Creating a Service-First Culture That Fuels Extraordinary Custom Experience

Overview

You can't truly be known for your customer service if you don’t build a service-first culture that embraces a service mindset. And it’s not just about your customer service. You need to consider your customer experience - the entire journey your customers take with you from their first point of contact and the emotional impact you have on your customers.  

Why you should Attend

The costs associated with losing customers and of NOT providing consistently exceptional customer service are far, far greater than you likely realize.  

And know that there’s a difference between long term customers and truly loyal customers. No matter what you do, your ultimate purpose is to provide extraordinary customer service that will help you grow your business and turn customers into truly loyal customers for life!

Areas Covered in the Session

• The critical difference between custom service and customer experience and why it matters! 
• Why great customer experiences begin with a great workplace culture 
• Linking your company’s mission and purpose to customer experience as a way to include ALL your employees
• How to instill service as one of your core workplace values: Three things everyone MUST do to bring your service value to life 
• Communicating for a customer experience culture: Five key messages that everyone customer service leader and employee needs to embrace 
• Key customer touch points: From going the extra inch to wowing with the extra mile; from adding fun to stand out from the herd to following up to build customer loyalty and engagement 

Who Will Benefit

• Customer Service Leaders
• Customer Service Directors and Managers
• Front line Customer Service Employees