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Difficult Conversations for Managers: What to Say, How to Say It, and How to Stay Calm
Lukasz Kalinowski
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Overview
Most managers know they need to have difficult conversations, but many delay them, overthink them, or handle them badly. This webinar gives a simple structure for planning and leading tough conversations with more confidence, clarity and control.
Why you should Attend
Many managers delay hard conversations or handle them badly, which usually makes the problem worse. This session will give you a practical structure for speaking clearly and staying in control.
Areas Covered in the Session
- Why difficult conversations go wrong
- How to prepare before the conversation
- How to open the conversation without making the other person shut down
- Language that helps and language that makes things worse
- How to deal with denial, emotion, blame or silence
- Keeping the conversation factual, respectful and productive
- How to agree next steps and follow up properly
- Practical examples managers can use straight away
Who Will Benefit
- Managers
- Supervisors
- Team Leaders
- HR Professionals
- Business Owners
Speaker Profile
Lukasz Kalinowski is an executive coach, leadership trainer and former General Manager with over 20 years of experience in high-pressure leadership and operational roles. He helps managers and teams handle difficult conversations, build accountability, manage pressure, improve performance, and lead through change. Having worked his way up from frontline roles to senior leadership, he brings practical insight, real-world experience, and clear takeaways people can use immediately.