Feedback That Lands: Having Conversations That Matter in the AI Era

Overview

What if the conversations we avoid are the ones we need the most?

Giving and receiving feedback is an essential career skill. Handled well, feedback conversations provide an opportunity for growth, better relationships, and increased psychological safety and performance.

This practical and highly interactive masterclass will equip you to handle sensitive conversations in the spirit of radical candour: Respect, Confidence, and Empathy, whichever side of the conversation you are on. 

Areas Covered in the Session

• The importance of psychological safety in feedback conversations. How trust is won and lost, using examples from your own experience
• Why do we avoid difficult feedback conversations? Is it our fear of conflict or emotional reactions? What are the consequences of delaying feedback?
• A framework for feedback conversations to achieve behaviour change, keeping them specific, evidence-based and non-judgemental
• Building relationships: slowing down conversations and building your listening skills so that people feel heard and validated. Includes the Listening Wheel model
• Building accountability, using the Parent-Adult-Child model of Transactional Analysis to understand how when we change our behaviour, others change theirs in response. Leopards do change their spots if you stop treating them like leopards!
• Leadership as a spectator sport: walking the walk on asking for and receiving feedback

Who Will Benefit

• All