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From Peer to Leader: Your Complete Transformation Guide for New Leaders
Beverly Hathorn
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Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
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Call : +1-800-385-1627
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Overview
Transitioning from individual contributor to leader is one of the most challenging career moves professionals make. New leaders are expected to motivate teams, manage performance, navigate difficult conversations, build trust, and deliver results-often with little or no formal leadership training.
This highly interactive webinar provides practical leadership tools, proven frameworks, and real-world strategies to help new leaders confidently navigate their first 90 days. Participants will learn how to establish credibility, manage former peers, delegate effectively, lead difficult conversations, and create a leadership plan that drives long-term success.
Why you should Attend
Your promotion earned you a new title-but it did not automatically prepare you to lead.
Without the right approach, new leaders often damage relationships, avoid difficult conversations, become overwhelmed by competing priorities, and lose credibility with their teams.
This webinar will help you avoid the common mistakes that derail first-time leaders and provide a practical roadmap for building trust, confidence, influence, and leadership effectiveness from day one.
Areas Covered in the Session
- Understanding the leadership identity shift
- Transitioning from peer to leader
- Building trust and credibility quickly
- Managing former peers and workplace relationships
- Leading through influence instead of authority
- Establishing psychological safety
- Conducting difficult conversations with confidence
- Using the SBI+R feedback model
- Delegating effectively and avoiding burnout
- Managing time and priorities as a leader
- Creating a practical 30-60-90 day leadership plan
- Developing a personal leadership action plan
Who Will Benefit
- Newly Promoted Managers
- Team Leads
- Supervisors
- First-Time Leaders
- Project Managers Moving into People Leadership
- Customer Success Managers
- Operations Managers
- Service Delivery Managers
- Department Managers
- Assistant Directors
- Emerging Leaders
- High-Potential Employees Preparing for Leadership Roles
Speaker Profile
Beverly Hathorn is a Certified Project Manager and HR Professional with over 25 years of experience transforming outdated processes and systems into efficient, high-impact solutions for customer success teams. As a seasoned customer service leader, she helps organizations unlock the full potential of their teams by improving productivity, streamlining workflows, and driving measurable customer satisfaction gains.
Beverly specializes in identifying operational bottlenecks and crafting tailored strategies to modernize customer success operations. She’s worked across industries - from banking and corporate sectors to the public domain - giving her a deep understanding of how to align employee engagement and customer satisfaction for lasting success.
Her passion lies in empowering customer success leaders to:
· Build scalable, efficient systems that support team growth.
· Elevate team performance with streamlined, results-driven processes.
· Create customer-centric cultures that enhance satisfaction and retention.
Whether it’s revamping workflows, implementing team training, or improving customer success strategies, Beverly’s mission is to help organizations lead with clarity, confidence, and impact.