How to Manage Difficult Employees Without Making Things Worse

Overview

Managing difficult employees is one of the hardest parts of leadership. This session gives managers and supervisors a practical approach to dealing with poor attitude, repeated excuses, low standards, resistance, and disruptive behavior without creating more tension or losing control of the situation.

Why you should Attend

If difficult behavior is left unchecked, it quickly damages morale, standards and performance. This session will help you deal with issues early, calmly and with more confidence.

Areas Covered in the Session

• Why difficult behaviour is often handled too late
• The different types of difficult employee behaviour managers face
• How to address issues early before they spread through the team
• What to say when someone becomes defensive or argumentative
• How to stay calm, clear and professional under pressure
• Setting expectations, boundaries and consequences properly
• Common mistakes managers make when trying to "keep the peace"
• When coaching works and when firmer action is needed

Who Will Benefit

• Managers
• Supervisors
• Team Leaders
• HR Professionals
• Department Heads