How to Talk to Employees as a Manager - Mastering Communication and Navigating Difficult Conversations

Overview:

In this mind/body training you'll practice listening beyond reactivity so you can deeply hear the other person as well as practice aligning what you think and feel in order to communicate authentically, powerfully and with kindness.

The first conversation is the one you have with yourself when reacting to what the other person says. To minimize this tendency, participants will learn how to shift from the chatter of the mind into the mind/body, so they are available to listen deeply. The second conversation is what the other person is stating.

Participants will move beyond assumptions and judgments by learning helpful questions that enhance understanding. The third conversation is the back-and-forth conversation the two of you have. Participants will be encouraged to see seed of truth within each other’s perspective so they can find a deep truth and understanding among them. Learners should be able to

• See the seed of truth in different points of view to respond rather than blindly react
• Stay engaged when listening instead of being distracted
• Give feedback in a way that is kind, honest and helpful
• Make clear requests
• Ask questions that get to the heart of the matter

Why you should Attend:

Does your style of communicating bring stress or ease to your day? The quality of your communication directly affects your ability to authentically connect, influence, inspire, and engage your board members, associates and clients. It can create stress or bring ease and joy to your workday. How you communicate can make or break your career. Yet so many of us are unaware of our style of communication.

We make assumptions, react, interrupt, judge and/or forget in the heat of a high-paced results-oriented workday to be kind and empathetic. Our need to be right filters our conversations, bringing with it our biases and boundaries. Thus, if your intent is to create a collaborative, engaged and productive team, you first need to refine your communication style.

Areas Covered in the Session:

• The three conversations that exist in all conversations
• How your personality influences your ability to listen 
• Listening beyond reactivity
• Exploration into assertive, non-assertive and aggressive communication and their connection to needs and feeling states
• Making requests
• The types of questions that matter
• The 8 rules of feedback

Who Will Benefit:

• Leaders and others who are interested in enhancing collaboration and developing stronger relationships with their associates
• Those who want to feel comfortable asking for what they want and speaking their truth