Manager's Guide to Handling Emotional Employees

Overview

In this webinar participants will learn how to deal with emotional employees. Those attending will learn the elements of emotional intelligence and how to handle employees that may have difficulties in controlling their feelings. During the webinar, the causes of strong emotions will be examined and how it may be an indicator of mental health issues.

Attendees will learn how to communicate with employees that display strong emotions. Participants will be introduced to active listening, paraphrasing, powerful questions, and reframing as a way to deal with emotional employees. In addition, possible threats of violence will be identified and responses an organization must take to maintain the safety of the workplace.

Why you should Attend

Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this webinar, participants will learn that emotional employees can be handled successfully through a number of different techniques including active listening, empathy, the use of questions, coaching and reframing inflammatory comments.

During the webinar, those attending will learn how to recognize employees that may be experiencing mental health issues and referring them to resources that may be able to help them deal with their strong emotions. Finally, participants will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.

Areas Covered in the Session

• Emotions in the Workplace
• • Handling Employee Emotions
  • • Emotions are normal
    • Giving voice to employees
    • Active listening
  • Emotional Intelligence
  • • Elements of Emotional Intelligence
    • Identifying your own emotions
    • Identifying the feelings of employees
    • Developing empathy
    • The issue of self-control/self-regulation
• The Emotional Employee
• • Causes of Strong Emotions
  • • The impact of stress
    • A biological explanation for strong emotions
    • Hormonal imbalances
    • Lack of sleep
    • Poor diet
  • Mental Health Issues
  • • Mental disorders
    • Depression
    • Mood disorder
    • Personality disorder
    • Identifying employee mental health issues
    • Use of an Employee Assistance Program (EAP)
    • Be aware of protections afforded by the Americans With Disabilities Act (ADA)
• Dealing with the Emotional Employee
• • Communicating with the Emotional Employee
  • • Paraphrase the employee’s comments
    • Asking questions
    • Listen more than speak
    • Reframe inflammatory/emotional comments
  • Other Manager Interventions
  • • Coaching the emotional employee
    • Having an accountability conversation
    • Assessing potential mental health issues of employee
    • Refer employee to Human Resources for assistance
    • Discipline
• Dealing with the Threat of Employee Violence
• • Assessing the Threat of Employee Violence
  • • Warning signs of violence
    • Substance abuse
    • Mood swings
    • Behavior making other employees uncomfortable
    • Aggressive behavior
  • Response to the Threat of Employee Violence
  • • Use of a threat assessment team
    • Identifying a suicidal employee
    • Create a supportive environment
    • Provide communication and empathy training

Who Will Benefit

• Human Resource Professionals 
• Supervisors 
• Team Leaders 
• Business Owners 
• Senior Executives 
• Project Managers 
• Benefit Specialists
• Management Consultants