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Overview:
Culture is not created through mission statements, posters, or leadership slogans. It is created through the daily behaviors, conversations, decisions, and experiences that employees encounter every day.
In this highly practical webinar, participants will learn how to intentionally build a culture of trust, psychological safety, accountability, and belonging. Through proven leadership frameworks, self-assessments, practical exercises, and action planning, leaders will discover how to influence team behavior, improve collaboration, strengthen trust, and create an environment where people can perform at their best.
Participants will leave with a personalized Team Culture Blueprint and practical strategies they can begin implementing immediately.
Why you should Attend:
Whether you realize it or not, you are building a culture every day. If trust is low, psychological safety is missing, or accountability is inconsistent, team performance, engagement, and retention will suffer. Leaders who fail to intentionally shape culture often inherit the consequences of a culture they never meant to create.
Areas Covered in the Session:
Who Will Benefit:
Beverly Hathorn is a Certified Project Manager and HR Professional with over 25 years of experience transforming outdated processes and systems into efficient, high-impact solutions for customer success teams. As a seasoned customer service leader, she helps organizations unlock the full potential of their teams by improving productivity, streamlining workflows, and driving measurable customer satisfaction gains.
Beverly specializes in identifying operational bottlenecks and crafting tailored strategies to modernize customer success operations. She’s worked across industries - from banking and corporate sectors to the public domain - giving her a deep understanding of how to align employee engagement and customer satisfaction for lasting success.
Her passion lies in empowering customer success leaders to:
· Build scalable, efficient systems that support team growth.
· Elevate team performance with streamlined, results-driven processes.
· Create customer-centric cultures that enhance satisfaction and retention.
Whether it’s revamping workflows, implementing team training, or improving customer success strategies, Beverly’s mission is to help organizations lead with clarity, confidence, and impact.